SugarCRM for Customer Support

Want to improve your customer relations? Would you like all your sales departments to have a unified overview of each customer in order to provide better and faster service? Be your customer’s favorite company by providing efficient and personalized attention to each one of them.

With Estrasol CRM you will not only be able to manage every stage of your customer engagement, but will also have direct contact with prospects and customers. Be able to always know their needs and interests with key information of each interaction, in order to maintain good customer relations.

• You will have all your prospect and customer information at your fingertips, as well as record of every activity: contact information, purchases, service and support history, complaints, etc.
• You will be able to generate service reports related a customer or contract and track progress.
• You will also be able to make satisfaction surveys.
• Know the time and cost incurred for each customer interaction.

"In my line of work customer service is crucial. I find out when a lease contract is about to expire; I can send photographs of house exteriors and interiors. I know what’s happening with every one of my clients and every one of my properties for sale. I can also visualize ways of supporting my sales team. It's easy to give post-sale customer service when there is an incident involving some property."

Dan Hernández
Real State

Sales processes not only involve the sales departments. What could happen if you could align your entire organization to take care of prospects and customers with an excellent service? Turn your clients into fanatics of your products and services. Give your customers a faster and more efficient personalized attention. Remember, it is less expensive to keep a customer than to generate a new one.

With Estrasol CRM you will be able to manage customer support by having all areas communicated in order to give a better customer service at all stages of the sales lifecycle.

Learn how Estrasol CRM can increase productivity for each role involved in the sales process:

Choose today!
Your company can benefit from a CRM solution to increase your revenue and gain an advantage over your competitors in a matter of weeks. We have a simple and inexpensive implementation system. For more information call us today or ask for a visit from an Estrasol CRM representative, learn more about our CRM solution.